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FAQ

FAQ.

Your order will be shipped in 2 to 3 days.

We estimate average delivery times between 7 and 21 working days anywhere in the world. Due to Coronavirus (Covid-19), customs is delaying parcel shipments. Your orders may take between 2 AND 4 WEEKS to arrive. We are sorry for the inconvenience.

 

In any case, if you do not receive your item within 60 days then we will give you a full refund and you can keep the item when you receive it.

We deliver everywhere in the world.

Delivery charges are FREE for all orders over 40$.

Our company is based in HK.
We ship our packages directly from our suppliers located in the EU, USA and CN.

Your items are delivered through your local post office.

Items are delivered according to the terms of your local post office.

Don’t worry, our items will be left in your mailbox if they are small enough. If not, your package will be left at your local post office where you can pick it up.

Don’t worry, if your order hasn’t been sent yet, contact us immediately and we will be happy to update your information. Otherwise, in accordance with our general terms and conditions of sale, once an order has been sent from our warehouse, no further changes can be made.

Our products are shipped separately. The rest of the order will most likely arrive shortly.
So don’t worry if you receive one before the other.

Payments

This site is 100% secure.
First of all, the site you are visiting is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you).
Most sites only secure their “shopping cart” and everything related to the payment of orders. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware.
Finally, concerning the settlement, we use Stripe which is the reference in terms of security for payments on the Internet.

Currently, you can pay by credit card, Paypal, Apple Pay and Alipay on our site. We do not accept bank checks, transfers or payments on receipt.

Returns and refunds

We offer a 100% “satisfied or refunded” guarantee*!

If, for any reason, the product does not meet your expectations, you can send it back to us within 30 days of receipt and we will fully refund the price of the item as soon as it arrives with us.*
However, all returned products must be in perfect condition and the return costs must be paid by you. Proof of postage should then be sent to us by email as proof of delivery.

* For hygienic reasons and in accordance with our general terms and conditions of sale, our product are neither taken back and refunded nor exchanged if they have been used.

Others

Partnerships and Sponsorship

We do not currently have any sponsorship or partnership programs at this time. However, if you have good ideas, please feel free to send us an email.

Still have questions?

If you still have any questions, you can contact us through our contact form below.
Your Satisfaction is 100% Guaranteed!